Shipping policy

SHIPPING POLICY

Thank you for shopping with VERTEX APPAREL.

All products are made to order. Production begins once your order is confirmed and payment has been successfully processed.

Processing Time

Orders are typically processed within 2–7 business days.

Processing times may vary depending on demand, production capacity, and seasonal volume.

Shipping Rates

Shipping rates and available delivery options are displayed at checkout based on your shipping address.

Estimated Delivery Times (after processing)

• Standard Shipping: 3–7 business days

• Express Shipping: 2–4 business days

Delivery times are estimates and are not guaranteed.

Delays may occur due to production volume, carrier delays, customs processing, weather conditions, or other circumstances beyond our control.

International Shipping & Customs

International orders may be subject to customs duties, VAT, import taxes, or other fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in the product price or shipping cost unless explicitly stated.

VERTEX APPAREL is not responsible for customs delays or additional import charges.

Tracking

Once your order has shipped, tracking information will be sent to the email address provided at checkout.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

We are not responsible for delays or delivery issues caused by incorrect or incomplete address information provided by the customer.

If a package is returned due to an incorrect address, additional shipping fees may apply for reshipment.

EU Consumer Notice

For customers located in the European Union, delivery timelines may be affected by customs and cross-border procedures.

Nothing in this Shipping Policy limits mandatory consumer rights provided under applicable EU law.